Question 1

How quickly can I be admitted?

Accepted Answer

In many cases, we can arrange same-day or next-day admission. Once your insurance is verified and pre-admission assessment is complete, we work to get you into treatment as quickly as possible. Crisis situations are prioritized.

Question 2

What does a typical day look like?

Accepted Answer

Days include a mix of individual therapy, group sessions, holistic activities, and free time for reflection. Schedules are structured but flexible to your treatment plan.

Question 3

Can family visit during treatment?

Accepted Answer

Yes. We encourage family involvement and offer designated visiting hours, family therapy sessions, and a family education program. Visiting policies vary by program level and stage of treatment.

Question 4

Is the admissions process confidential?

Accepted Answer

Absolutely. All communications are protected by HIPAA and 42 CFR Part 2 federal confidentiality regulations. We will never contact your employer, share information without your written consent, or disclose your presence at our facility.

Question 5

Do you offer travel assistance?

Accepted Answer

Yes. We can arrange airport pickup from John Wayne (SNA) or LAX airports, and our admissions team can help coordinate travel logistics. Many of our clients travel from out of state for treatment.

Question 6

How long is the treatment program?

Accepted Answer

Treatment length depends on your individual needs. Detox typically lasts 5–10 days, residential treatment 30–90 days, and outpatient programs vary. Your clinical team will recommend the appropriate duration during your assessment.

Question 7

Can I bring my phone?

Accepted Answer

Yes, phones without cameras are permitted. Smartphones are allowed but camera use may be restricted in certain areas to protect the privacy of all clients. We encourage limited screen time to focus on recovery.

Question 8

What types of addiction treatment programs are available?

Accepted Answer

New Existence Recovery offers medical detoxification, residential treatment (30–90 days), outpatient programs (PHP, IOP, and standard outpatient), couples recovery, and sober living. Each program is tailored to individual needs with evidence-based therapies.

Question 9

Is medical detox really necessary?

Accepted Answer

For many substances — especially alcohol, benzodiazepines, and opioids — withdrawal can be dangerous or even life-threatening without medical supervision. Our detox program ensures your safety and comfort.

Question 10

How long does detox take?

Accepted Answer

Detox duration varies by substance and individual factors, typically ranging from 5 to 14 days. Our medical team will assess your needs and provide a personalized timeline.

Question 11

Will I be comfortable during detox?

Accepted Answer

Yes. We use medication-assisted treatment, comfort protocols, and holistic therapies to minimize withdrawal symptoms. Our luxury amenities and compassionate staff create a supportive healing environment.

Question 12

What happens after detox?

Accepted Answer

Detox is just the first step. We strongly recommend transitioning to our residential or outpatient program to address the psychological and behavioral aspects of addiction. Our team will help coordinate your ongoing care.

Question 13

Does insurance cover medical detox?

Accepted Answer

Most major insurance plans cover medical detoxification. Our admissions team will verify your benefits and explain your coverage before you arrive.

Question 14

How long is the residential treatment program?

Accepted Answer

We offer 30, 60, and 90-day residential programs. Your clinical team will recommend the ideal duration based on your assessment, substance use history, and recovery goals. Research shows that longer stays significantly improve long-term outcomes.

Question 15

What therapies are included in residential treatment?

Accepted Answer

Our residential program integrates Cognitive Behavioral Therapy, individual counseling, group process therapy, trauma-informed care (including EMDR), art therapy, and family programming. Each client receives a personalized treatment plan with 12+ modalities.

Question 16

Can I have visitors during residential treatment?

Accepted Answer

Yes. We encourage family involvement and offer designated visiting hours, family therapy sessions, and a family education program. Visiting policies vary by your stage of treatment, and our team will provide a detailed schedule upon admission.

Question 17

What are the living accommodations like?

Accepted Answer

Clients stay in private ocean-view suites with king beds, premium linens, en-suite bathrooms, and balconies. Our facility also features dedicated therapy spaces, outdoor living areas, and beach access — all designed to support your recovery.

Question 18

What happens after I complete residential treatment?

Accepted Answer

Before discharge, your clinical team creates a comprehensive aftercare plan. Most clients step down to our outpatient program (PHP or IOP) or sober living to maintain momentum. We also offer alumni support and ongoing community connection.

Question 19

What is the difference between PHP, IOP, and standard outpatient?

Accepted Answer

PHP (Partial Hospitalization) is 6 hours/day, 5 days/week — our most intensive outpatient option. IOP (Intensive Outpatient) is 3 hours/day, 3-5 days/week, balancing treatment with daily life. Standard Outpatient is 1-2 sessions per week for ongoing maintenance and support.

Question 20

Can I continue working while in outpatient treatment?

Accepted Answer

Absolutely. Our outpatient programs are specifically designed to fit around your work, school, and family responsibilities. We offer both morning and evening session times so you can maintain your daily commitments while receiving clinical care.

Question 21

Do I need to complete residential treatment before starting outpatient?

Accepted Answer

Not necessarily. While many clients step down from residential or detox, outpatient programs are also appropriate as a first level of care for those with milder substance use disorders or strong external support systems. Our clinical team will determine the right fit during your assessment.

Question 22

How long do outpatient programs last?

Accepted Answer

Program length varies by track and individual progress. PHP typically runs 2-4 weeks, IOP runs 6-12 weeks, and standard outpatient can continue for several months. Your clinical team will adjust the duration based on your recovery milestones.

Question 23

Will I have the same therapist throughout outpatient treatment?

Accepted Answer

Yes. You will work with the same multidisciplinary clinical team throughout your outpatient journey, ensuring continuity of care and a deep therapeutic relationship. This consistency is key to effective treatment outcomes.

Question 24

Do both partners need to have a substance use disorder?

Accepted Answer

Not necessarily. Our program works for couples where both partners struggle with addiction, or where one partner is in recovery and the other is providing support. We tailor the treatment plan to your specific situation.

Question 25

Will we stay in the same room?

Accepted Answer

Yes. We offer private couples suites so you can stay together during treatment. This allows you to practice healthy communication and support each other in a safe, supervised environment.

Question 26

How is couples treatment different from individual treatment?

Accepted Answer

You will each receive individual therapy, group sessions, and medical care just like our other programs. The difference is the addition of couples counseling sessions and relationship-focused workshops that address the unique dynamics of recovery as a couple.

Question 27

What if we are not married?

Accepted Answer

Our program is open to all committed couples, regardless of marital status. What matters is your shared commitment to recovery and healing your relationship.

Question 28

How long can I stay in sober living?

Accepted Answer

Our sober living program runs from 3 to 12 months. Most residents stay 6–9 months, which research shows provides the strongest foundation for long-term recovery. Length of stay is flexible and based on individual progress.

Question 29

Do I need to complete treatment first?

Accepted Answer

While many residents transition from our residential or outpatient programs, it is not required. We accept individuals from other treatment centers or those who have completed treatment elsewhere. A clinical assessment determines readiness.

Question 30

Can I work while in sober living?

Accepted Answer

Absolutely. In fact, maintaining employment, education, or volunteer work is one of our house expectations. We help residents find jobs through our employment support services and flexible scheduling.

Question 31

What is the cost of sober living?

Accepted Answer

Sober living is billed monthly and is significantly more affordable than residential treatment. Some insurance plans offer partial coverage. Our admissions team can discuss pricing and payment options during your consultation.

Question 32

Are the houses co-ed?

Accepted Answer

No. We maintain gender-specific residences to create the safest, most focused recovery environment. We have separate houses for men and women, all located in desirable Huntington Beach neighborhoods.

Question 33

What happens if someone relapses?

Accepted Answer

Relapse is addressed with compassion but also accountability. Depending on circumstances, a resident may be asked to return to a higher level of care. Our priority is maintaining a safe environment for all residents while supporting the individual.

Question 34

How do I know if my insurance covers addiction treatment?

Accepted Answer

The easiest way is to submit our free insurance verification form. Our admissions team will contact your insurer directly and provide a detailed breakdown of your benefits, including covered services, copays, deductibles, and any out-of-pocket maximums. You can also call us at (949) 919-6490 for an immediate phone verification.

Question 35

What if my insurance denies coverage?

Accepted Answer

If your initial claim is denied, our team will file an appeal on your behalf. We have extensive experience navigating insurance appeals and a high success rate. In the meantime, we will explore alternative payment options including financing plans, sliding-scale fees, and state-funded programs to ensure you can still access treatment.

Question 36

Do you accept out-of-network insurance?

Accepted Answer

Yes. While we are in-network with most major carriers, we also accept out-of-network benefits. Out-of-network coverage often still covers 50–80% of treatment costs. We can negotiate single-case agreements with your insurer to maximize your benefits and minimize your out-of-pocket expenses.

Question 37

What does insurance typically cover for rehab?

Accepted Answer

Under the Mental Health Parity and Addiction Equity Act, most insurance plans cover medical detox, residential treatment, outpatient programs (IOP/PHP), medication-assisted treatment, individual and group therapy, and aftercare planning. Coverage levels vary by plan, but our team will clarify your specific benefits before treatment begins.

Question 38

How much will I have to pay out of pocket?

Accepted Answer

Out-of-pocket costs depend on your specific plan, including your deductible, copay, and coinsurance rates. Many of our clients pay little to nothing after insurance. During the verification process, we will provide a clear estimate of any costs you may be responsible for — no surprises.

Question 39

What if I don't have insurance at all?

Accepted Answer

We never turn someone away due to lack of insurance. We offer private pay options with transparent pricing, flexible financing plans, sliding-scale fees based on income, and can connect you with state-funded treatment programs. Contact our financial counselors to explore your options.

Question 40

How long does insurance verification take?

Accepted Answer

Most verifications are completed within 2–4 hours during business hours. In urgent cases, we can often expedite the process. Once verified, we will contact you via your preferred method (phone or email) with a complete summary of your benefits and any estimated costs.

Question 41

What information is protected under HIPAA at your facility?

Accepted Answer

All individually identifiable health information is protected, including your name, address, date of birth, Social Security number, medical records, treatment plans, billing information, and any other data that could identify you as a patient. This applies to information in any form — electronic, paper, or oral.

Question 42

Can my family members access my treatment information?

Accepted Answer

Under HIPAA and 42 CFR Part 2, we cannot disclose your treatment information to family members without your explicit written consent. You may sign an authorization form specifying which individuals may receive information about your care and what details may be shared. You can revoke this authorization at any time.

Question 43

Will my employer find out I am in treatment?

Accepted Answer

No. We are prohibited by federal law from disclosing your treatment information to your employer without your written consent. The additional protections of 42 CFR Part 2 for substance use disorder treatment records provide even stricter confidentiality than standard HIPAA rules.

Question 44

Can my information be shared with law enforcement?

Accepted Answer

Under 42 CFR Part 2, your substance use disorder treatment records receive heightened protection and generally cannot be disclosed to law enforcement without a specific court order — not just a subpoena. There are very limited exceptions, such as a medical emergency or a direct threat to safety.

Question 45

How do I request a copy of my medical records?

Accepted Answer

You may submit a written request to our Privacy Officer. We will provide your records within 30 days. A reasonable fee may apply for copying and mailing. You may request records in electronic format if they are maintained electronically.

Question 46

What happens if there is a data breach?

Accepted Answer

In the unlikely event of a breach involving your unsecured PHI, we will notify you in writing within 60 days. The notification will describe what happened, the types of information involved, steps you should take to protect yourself, and what we are doing to investigate and mitigate the breach.

Question 47

How can I file a privacy complaint?

Accepted Answer

You may file a complaint with our Privacy Officer by phone at (949) 919-6490, by email at dylan@nexrecovery.com, or by using the form on our HIPAA page. You may also file a complaint directly with the U.S. Department of Health and Human Services Office for Civil Rights. We will never retaliate against you for filing a complaint.

Frequently Asked
Questions

Categories

General & Admissions

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Frequently AskedQuestions

Categories

General & Admissions

We're Here to Help

Frequently Asked
Questions